Privacy Policy

Astro Pulse respects your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices you have.

This policy applies to visitors of our website, users of our mobile apps, and anyone who contacts us for support.

Account information: name, mobile number, email address, profile photo (optional), and authentication tokens.

Birth and chart data: date, time, and place of birth; gender where relevant; partner details for matchmaking; kundli and compatibility results you generate.

Usage data: consultation history, chat and call metadata (duration, timestamps), wallet transactions, device type, app version, IP address, and crash logs.

Payment data: transaction references from payment gateways. We do not store full card or UPI PIN details on our servers.

Communications: messages you send to customer support or feedback forms.

To create and secure your account, authenticate sessions, and prevent fraud.

To connect you with astrologers, calculate charts, display matchmaking scores, and deliver booked pujas or remedies.

To process wallet top-ups, consultations, refunds, and invoices.

To send service notifications (consultation alerts, OTPs, wallet receipts) and, with your consent, promotional messages you can opt out of.

To improve the Platform through analytics, troubleshooting, and quality reviews of astrologer performance.

We process data based on your consent, contractual necessity to provide services, compliance with law, and legitimate interests such as security and product improvement.

You may withdraw consent for optional marketing at any time. Core services may require certain data (for example, birth time for kundli) to function.

Astrologers receive information needed for your consultation (such as name, birth details, and chat history for that session).

We use trusted processors for hosting, SMS/OTP, push notifications, payment collection, and analytics under contractual confidentiality obligations.

We may disclose information if required by law, court order, or to protect the rights, safety, and security of users and Astro Pulse.

We do not sell your personal data to third-party advertisers.

We retain account and transaction records for as long as your account is active and as needed for legal, tax, and dispute-resolution purposes.

You may request deletion of birth profiles or account data subject to retention limits (for example, completed financial records we must keep by law).

We implement reasonable technical and organisational measures including encryption in transit, access controls, and monitoring. No method of transmission over the internet is 100% secure; please use a strong device passcode and do not share OTPs.

Depending on applicable law, you may request access, correction, deletion, or portability of your personal data, and object to certain processing.

To exercise these rights, email us at the address below from your registered email or phone, or use the Delete Account page / in-app Delete account option described below. We may verify your identity before responding.

If you create an Astro Pulse account, you can request permanent deletion of that account and associated personal data at any time. Full details are in our Data Deletion Policy (/data-deletion-policy).

How to request deletion: (1) On this website, open the Delete Account page at /delete-account and verify your registered mobile number with OTP; or (2) In the Astro Pulse mobile app, go to Profile or the side menu and choose Delete account, then complete OTP verification; or (3) Email support from your registered contact details.

You may optionally share a reason for leaving. End any active consultations before submitting a request.

After you submit a request, your account is temporarily deactivated and you cannot log in while the request is pending. Freezing or deactivation alone is not the final outcome: once approved, we permanently delete personal data tied to the account, including profile details, birth and kundli data, consultation history, chat/call metadata we control, and wallet balance.

We may retain limited records where required by law or for legitimate purposes such as tax, payment disputes, fraud prevention, or security (for example, payment gateway transaction references). Aggregated or anonymised data that cannot identify you may also be retained. We will not keep your account in a frozen state as a substitute for deletion.

If you change your mind before the request is processed, contact us at the email below. After deletion is completed, the account cannot be restored; you would need to register again to use the Platform.

The Platform is not directed at children under 18. We do not knowingly collect personal data from minors for paid consultations. If you believe a minor has provided data, contact us for deletion.

Our website may use cookies and similar technologies for session management, preferences, and aggregated analytics. You can control cookies through your browser settings.

Data may be processed on servers located in India or with service providers that comply with applicable cross-border transfer requirements.

We may update this Privacy Policy periodically. The “Last updated” date at the top reflects the latest version.

For privacy-related questions or grievances, contact: support@astropulse.in.